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‎01-11-2024 10:29 AM

HP Recommended

I have an HP PageWide Pro MFP. An error message keeps popping up saying that there is paper jammed inside the left door. After opening that door, removing the platen etc., the problem was not fixed. Also, I cleaned the rollers, but still no response. I did not factory reset it yet. What should I do?

4 REPLIES 4

‎01-11-2024 10:46 AM

HP Recommended

On the door there are several reflective circles that are part of the paper sensors. Make sure these are clean and that the corresponding window on the printer itself are clean.

 

Repairatrooper_0-1704995186369.png

 

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‎01-11-2024 11:19 AM

HP Recommended

I cleaned those lenses, but it still says that there is paper jammed.

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‎01-12-2024 08:08 AM

HP Recommended

Which model?

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎01-12-2024 08:58 AM

HP Recommended

It is an HP PageWide Pro MFP 477dw

Product number: D3Q20A

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