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Error message on printer screen: " Out of Paper -  Load paper in the printer. Paper tray is full!

HP Recommended
HP OfficeJet 6500A Plus
Microsoft Windows 10 (64-bit)

I have an  HP Officejet 6500A Plus Printer that will not print. I get an Error message on printer screen: " Out of Paper -  Load paper in the printer. Paper tray is full and paper is properly aligned! Does this have something to do with a drop down sensor wheel above the supply tray? Is this a software or hardware problem?

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