Showing results for 
Search instead for 
Did you mean: 
  • ×
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting . Or if you need technical support for your calculator visit: HP Calculators. .
New member
1 0 0 0
Message 1 of 2
Flag Post

Error message

HP Recommended
HP Photosmart A612
Microsoft Windows 10 (64-bit)

Good morning, I installed this printer. By doing this the paper jammed. I removed it gentle and tried to print  one picture direct from my digital camera. The printer did know it and I ordered to print.

This error message appears : "paper to small, choose a larger size"

I used 13x18 paper which is the largest format allowed by the printer.

Any suggestion could help, thanks in advance.


HP Support Agent
HP Support Agent
31,166 22,298 2,621 3,535
Message 2 of 2
Flag Post
HP Recommended

@vadou Here's a related post to help get this sorted: click here to access it

If that doesn't help, follow the below steps:


Create a custom paper size directly from the printer properties menu.

  1. Load the custom-size paper into the paper input tray.

  2. Open the item you want to print.

  3. Click File, and then click Print.

  4. In the Print window, click Preferences, Properties, or Printer Properties.

  5. Click the Paper/Quality tab, and then click Custom.


    If you do not see a Custom button on the Paper/Quality tab of the printer properties window, skip to the section to Create custom paper sizes from Devices and Printers.

    Custom button in print properties

  6. In the Custom Paper Size window, click New.

  7. Type a name for your custom paper size, adjust the width and height to your preference, and then click OK.


    To change the dimensions to metric, click Millimeters.

    Your custom paper size is now saved. You can select this custom paper size in the future and edit it if needed.

  8. Click OK, click the Paper Size drop-down menu, and then scroll down and select your custom paper size.

    Custom paper size in drop-down list

  9. Make any other preference changes if necessary, and then click OK.


    Supported paper sizes vary by printer. If you input custom dimensions that your printer does not support, the new custom paper size does not display when you attempt to print. Check the printer specifications for your printer for more information on supported paper sizes.

  10. Click OK or Print to print the document.

P.S: Welcome to HP Community 😉


Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation