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vadou
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Error message

HP Recommended
HP Photosmart A612
Microsoft Windows 10 (64-bit)

Good morning, I installed this printer. By doing this the paper jammed. I removed it gentle and tried to print  one picture direct from my digital camera. The printer did know it and I ordered to print.

This error message appears : "paper to small, choose a larger size"

I used 13x18 paper which is the largest format allowed by the printer.

Any suggestion could help, thanks in advance.

 

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
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@vadou Here's a related post to help get this sorted: click here to access it

If that doesn't help, follow the below steps:

 

Create a custom paper size directly from the printer properties menu.

  1. Load the custom-size paper into the paper input tray.

  2. Open the item you want to print.

  3. Click File, and then click Print.

  4. In the Print window, click Preferences, Properties, or Printer Properties.

  5. Click the Paper/Quality tab, and then click Custom.

    NOTE: 

    If you do not see a Custom button on the Paper/Quality tab of the printer properties window, skip to the section to Create custom paper sizes from Devices and Printers.

    Custom button in print properties

  6. In the Custom Paper Size window, click New.

  7. Type a name for your custom paper size, adjust the width and height to your preference, and then click OK.

    NOTE: 

    To change the dimensions to metric, click Millimeters.

    Your custom paper size is now saved. You can select this custom paper size in the future and edit it if needed.

  8. Click OK, click the Paper Size drop-down menu, and then scroll down and select your custom paper size.

    Custom paper size in drop-down list

  9. Make any other preference changes if necessary, and then click OK.

    NOTE: 

    Supported paper sizes vary by printer. If you input custom dimensions that your printer does not support, the new custom paper size does not display when you attempt to print. Check the printer specifications for your printer for more information on supported paper sizes.

  10. Click OK or Print to print the document.

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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