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‎01-26-2021 04:54 PM

HP Recommended
Product: HP OfficeJet 6962
Operating System: Microsoft Windows 10 (64-bit)

Printer Failure message:

 

Error code: 0x6100004a

 

Was going to change printer cartridges, cartridge dock is not sliding to the left and also reads that there is a printer paper jam. I checked the entire printer, it's clear of paper and any other debris. 

 

Please HELP!

Category:
2 people had the same question
1 REPLY 1

‎02-01-2021 09:54 PM

HP Recommended

@oakgrove345, Welcome to HP Support Community!

 

If you have already performed the steps from the document 'Printer Failure' Error and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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