Experiencing Error on MFP180M - "paper jam, open rear door and remove paper"

[KDiCarlo]

I have an MFP 180M and I am receiving an error "Paper Jam - open rear door and remove paper"

I have done this but there is no paper.  I have unplugged and reset but nothing works.  I am stumped.

[Kumar0307]

@KDiCarlo, Welcome to the HP Support Community! I’m here to help.

I see that you are not able to use the printer due to this false error. Make sure you have tried the steps mentioned in this document - Paper Jam Error

If this does not help, unplug the power cable and hold the power button down for 10-15 seconds and release it. Power on the printer and check.

If the error persists, please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

[PSSG]

On this model, a rear door jam error with no paper present usually means that the jam is in the fuser assembly. Paper can accordion fold in fuser.  Get a flashlight and mirror to inspect fuser.  Printer disassembly will be required to remove jam.

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