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09-03-2022 07:56 AM
Welcome to the HP Support Community.
I understand that you are getting a paper jam error. I'd like to help!
Please follow the steps below.
Reset the printer
- Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Reset the printer, which might clear a false paper jam error.
- With the printer turned on, disconnect the power cord from the printer.
- Unplug the power cord from the power source.
- Wait 60 seconds.
- Reconnect the power cord to a wall outlet and to the printer.
NOTE: HP recommends plugging the printer directly into a wall outlet.
Try to print. If the error persists, go to this document and follow other steps.
Hope this helps! Keep me posted for further assistance.
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