Fake Jam

[Mosh11]

Hi All!

Printer says "Jam" w/o paper.

[Nal_NR]

Hi @Mosh11

Welcome to the HP Support Community. 

I understand that you are getting a paper jam error. I'd like to help!

Please follow the steps below. 

Reset the printer

• Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Reset the printer, which might clear a false paper jam error.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.

NOTE: HP recommends plugging the printer directly into a wall outlet.

Try to print. If the error persists, go to this document and follow other steps. 

Hope this helps! Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @Mosh11,

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

Have a great day!