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‎10-21-2020 06:51 PM

HP Recommended
Product: DeskJet 8025
Operating System: Microsoft Windows 10 (64-bit)

I have tried cleaning the ADF, checking the paper sensor, opening it up and taking things apart to look for a little scrap of paper, checking the paper input, making sure every lid is closed, doing a hard reset/reboot, and uninstalling and reinstalling the newest software. Nothing is working to make the "ADF Jam" message go away.

Category:
1 REPLY 1

‎10-24-2020 08:23 AM

HP Recommended

@Anon63892

 

Welcome to the HP Support Community.

 

Try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Try connecting the Printer to a different wall outlet directly.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

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