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10-21-2020 06:51 PM
Product: DeskJet 8025
Operating System: Microsoft Windows 10 (64-bit)
I have tried cleaning the ADF, checking the paper sensor, opening it up and taking things apart to look for a little scrap of paper, checking the paper input, making sure every lid is closed, doing a hard reset/reboot, and uninstalling and reinstalling the newest software. Nothing is working to make the "ADF Jam" message go away.
1 REPLY 1
10-24-2020 08:23 AM
Welcome to the HP Support Community.
Try a firmware update: https://support.hp.com/in-en/document/c02919168
Try connecting the Printer to a different wall outlet directly.
Let me know if this helps.
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