• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Locked

‎01-22-2021 03:15 PM

HP Recommended
Product: OfficeJet Pro 9018
Operating System: macOS 10.13 High Sierra

We had a power outage and when power was restored and we turned our printer back on, this message came up "Document Feeder Jam".  I have opened every compartment and cleaned the rollers. Also unplugged printer while on to try to clear. Nothing works. The printer is not more than 1.5-2 years old. Please advise if you know how to resolve.

Thank you,

Traci

Category:
2 people had the same question
1 REPLY 1

‎01-27-2021 05:19 AM - edited ‎01-27-2021 05:19 AM

HP Recommended

@Traci5

 


Welcome to HP Support Community


I would like to help

 

Please follow the instructions in this Link: https://support.hp.com/us-en/product/hp-officejet-pro-9020-all-in-one-printer-series/23918456/docume...

 

Also ensure the printer has the latest Firmware

 

https://support.hp.com/in-en/document/c02919168

 

If the issue persists we can try a Semi Full Reset

 

Keep me posted


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.