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Traci5
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Message 1 of 2
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Flag Post

False Document Feeder Jam - Need to Clear

HP Recommended
OfficeJet Pro 9018
macOS 10.13 High Sierra

We had a power outage and when power was restored and we turned our printer back on, this message came up "Document Feeder Jam".  I have opened every compartment and cleaned the rollers. Also unplugged printer while on to try to clear. Nothing works. The printer is not more than 1.5-2 years old. Please advise if you know how to resolve.

Thank you,

Traci

1 REPLY 1
KrazyToad
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Message 2 of 2
Flag Post
HP Recommended

@Traci5

 


Welcome to HP Support Community


I would like to help

 

Please follow the instructions in this Link: https://support.hp.com/us-en/product/hp-officejet-pro-9020-all-in-one-printer-series/23918456/docume...

 

Also ensure the printer has the latest Firmware

 

https://support.hp.com/in-en/document/c02919168

 

If the issue persists we can try a Semi Full Reset

 

Keep me posted


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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