False paper jam error HP 8160

[kss2]

Suddenly HP 8160 won't print -- paper jam error.  No paper jam.  Have done all steps of checking Paper Jam error as outlined at https://support.hp.com/us-en/document/c04100779:     actual paper jams, free movement of ink cartridges, and cleaning rollers and printer reset.  Still getting Paper Jam message and can't print.  Machine out of warranty and am in small country with no trustworthy printer technicians, let alone an HP authorized repair option.  Had installed a new HP printhead  ($$$) two months ago and printer was working beautifully.  Sure would appreciate help.  Thanks.  Karen

[Betty0610]

@kss2

Welcome to the HP Support Community.

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[kss2]

I appreciate your response but as I said in my request for help: "Machine out of warranty and am in small country with no trustworthy printer technicians, let alone an HP authorized repair option. "    My country, Dominica,  not listed on the link you sent.  I am hoping for some advice re repairing by myself, or at least diagnosing.  

[Betty0610]

Unfortunately you'll be unable to do it yourself. Please do take it to any repair center to get it fixed.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[kss2]

Wishing that HP's business model was an environmentally conscious, customer and life friendly one of helping people to repair quality products made to last, instead of that of buying replacements due to shoddy, cheap made-to-self destruct products.  Will switch to first such competitor.

[Betty0610]

Welcome to the HP Support Community.

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please do check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!