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‎09-30-2020 11:19 AM

HP Recommended
Product: Officejet 6500A Plus
Operating System: Microsoft Windows 10 (32-bit)

Printer continues to indicate that ther is a paper jam (requesting to open it for paper jam removal and after press OK).

That is a false message; non any paper jam in there.

My friend says it is the Printer motherboard that is dameged. I have no idea.

Do you? If yes, can be changed.

Thank you for your support.

Gianni

4 people had the same question
6 REPLIES 6

‎09-30-2020 11:54 AM

HP Recommended

I have the same issue.  And OF COURSE our warranty ended just last week.. interesting timing..

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‎10-03-2020 12:57 PM

HP Recommended

@CassandraG

 

Welcome to the HP Support Community.

 

Which Printer do you have?

 

Thanks 🙂

 

 


I am an HP Employee

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‎10-05-2020 11:15 AM

HP Recommended

Hello, 

 

I have the Laser Jet Pro MFP M227.   Now, it also has an "engine communication error" 

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‎10-06-2020 12:44 PM

HP Recommended

Paper Jam removed. tried to print again. will not print shows paper jam notification

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‎10-07-2020 07:44 AM

HP Recommended

Try the step from here: https://support.hp.com/in-en/product/hp-laserjet-pro-mfp-m227-series/9365384/document/c05240248

 

Also, do a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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‎10-07-2020 07:45 AM

HP Recommended

@cv1-2_

 

Welcome to the HP Support Community.

 

Which Printer do you have?

 

Thanks 🙂


I am an HP Employee

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