False paper jam while scanning documents

[wanderlust09]

I have a HP Office Jet Pro 8715 which displays the message document feeder jam when I select "duplex" for the scan. I have cleaned the entire printer inside and there is no paper inside nor is there a paper jam.  I have repeatedly turned the printer off and back on as per the HP video instructions but still am unable to scan both sides of my document.  Please advise

[Jay_G24]

Hi @GramMary,

Welcome to the HP Support Community

I'd like to help!

I understand you are facing an ADF jam error.

If you have already performed the steps from the document Paper jam and the issue persists, it could be a hardware failure.

• I've sent you a private message with further instructions to get this issue sorted.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link:  https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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