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False paper jam

HP Recommended
Envy 4500
  • I have a false paper jam error follow all the steps printer worked fine up until I put remanufactured  ink cartridges in. Help please. Also I follow tips given my hp nothing help I have not one shred of paper stuck im ready to dismantle and pray I can put it back together. 
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HP Support Agent
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Welcome to the HP support community.


Make sure the printer is placed on a flat surface

  1. Gently turn the printer onto its right side.

    Image: Pull out the input tray

  2. Check the surface directly under and around where the printer sits for the following:

    • Pieces of paper trapped in the input tray

    • Small, hard objects, such as cables, pens, pencils, and books

    • Soft or uneven surfaces, such as placemats or carpet-like material

  3. Remove any obstructions that might remain.

  4. Turn the printer to its normal position.

  5. Reconnect the power cord to the rear of the printer, and then turn on the printer.

  6. Touch OK to clear any messages on the printer control panel.

You can refer this HP document for more assistance:- Click here


Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.


I am an HP Employee

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