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‎04-02-2023 09:01 PM - last edited on ‎04-05-2023 07:57 AM by Retired

HP Recommended

HP Envy 7858. Receiving a persistent "paper jam" message when there is no jam. Checked all paper paths, cleaned all rollers, and unplugged and replugged power for a hard reset. No Change. What next?

1 person had the same question
2 REPLIES 2

‎04-06-2023 12:15 AM - edited ‎04-10-2023 11:46 PM

HP Recommended

Hi @Gubernaculum,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

If you have performed all the steps from this document and still having issues, then it could be hardware.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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‎04-12-2023 07:13 PM

HP Recommended

Hi @Gubernaculum,

 

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 


Elohi_NR

I am an HP Employee

Nal_NR-Moderator
I am an HP Employee

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