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‎04-18-2024 11:36 PM

HP Recommended
Operating System: iOS

My printer is brand new I've followed instructions to set up I didn't know it had some paper in it already in the feeder tray so when I powered it on I heard the paper start running through feeder then it told me on the screen it is jammed so I got the paper out but it keeps saying paper jammed and there is no more paper stuck I can't even get to the start display to finish setting up to connect to my WiFi either 

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1 REPLY 1

‎04-18-2024 11:57 PM

HP Recommended

This video shows you the troubleshooting steps for clearing a paper jam:

https://www.youtube.com/watch?v=1MWTWeV2vo4

HP employee. Not official HP support, just a volunteer on the support site.
Clearing a Paper Jam Error | HP ENVY Officejet Printer Series | HP Support
Clearing a Paper Jam Error | HP ENVY Officejet Printer Series | HP Support
youtube.com/watch?v=1MWTWeV2vo4
Learn how to clear a paper jam error on HP ENVY 7640, Officejet 5740, and Officejet 8040 e-All-in-One printer series. Chapters: 00:00 Introduction 00:27 Step 1: Turn printer off and then on again 00:40 Disconnect and reconnect power cord 01:00 Print a printer status report 01:54 Step 2: Clear ...
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