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‎04-18-2024 11:36 PM

HP Recommended
Operating System: iOS

My printer is brand new I've followed instructions to set up I didn't know it had some paper in it already in the feeder tray so when I powered it on I heard the paper start running through feeder then it told me on the screen it is jammed so I got the paper out but it keeps saying paper jammed and there is no more paper stuck I can't even get to the start display to finish setting up to connect to my WiFi either 

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1 REPLY 1

‎04-18-2024 11:57 PM

HP Recommended

This video shows you the troubleshooting steps for clearing a paper jam:

https://www.youtube.com/watch?v=1MWTWeV2vo4

HP employee. Not official HP support, just a volunteer on the support site.
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