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HP Recommended
Microsoft Windows 10 (64-bit)

Paper jam in m426fdw. Paper doesn't fully exit fuser.  It doesn't get pulled through to the output bin. Any help appreciated!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

A partial exit can be caused by a failed exit sensor or flag. the tabs in the output bin that flip up as paper exits and then drops down have a flag on them that is tracked by an optical sensor. These sensors can fail and so the printer loses track of where the paper is in the printer so it stops to prevent damage. Unfortunately, the sensor themselves are typically not sold as a part but you may find something on Ebay.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

1 REPLY 1
HP Recommended

A partial exit can be caused by a failed exit sensor or flag. the tabs in the output bin that flip up as paper exits and then drops down have a flag on them that is tracked by an optical sensor. These sensors can fail and so the printer loses track of where the paper is in the printer so it stops to prevent damage. Unfortunately, the sensor themselves are typically not sold as a part but you may find something on Ebay.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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