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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Accepted Solutions
HP Recommended
A partial exit can be caused by a failed exit sensor or flag. the tabs in the output bin that flip up as paper exits and then drops down have a flag on them that is tracked by an optical sensor. These sensors can fail and so the printer loses track of where the paper is in the printer so it stops to prevent damage. Unfortunately, the sensor themselves are typically not sold as a part but you may find something on Ebay.
If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
HP Recommended
A partial exit can be caused by a failed exit sensor or flag. the tabs in the output bin that flip up as paper exits and then drops down have a flag on them that is tracked by an optical sensor. These sensors can fail and so the printer loses track of where the paper is in the printer so it stops to prevent damage. Unfortunately, the sensor themselves are typically not sold as a part but you may find something on Ebay.
If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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