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‎04-29-2021 01:20 PM

HP Recommended
Product: HP OfficeJet Pro 7740
Operating System: Microsoft Windows 10 (32-bit)

When I want to make copies from the top tray and I load it, it pulls the paper thru properly or so it looks like it, but when the copy comes out the print is longer and sometimes the page is crooked.  But mostly the issue is the lettering in the page is stretched and disfigured.

 

This happens when I am sending a fax also.

Category:
1 REPLY 1

‎05-02-2021 06:47 AM

HP Recommended

@MedicareHelper

 


Welcome to HP Support Community


I would like to help

 

Please ensure the printer has the latest Firmware https://support.hp.com/in-en/document/ish_1776648-1643972-16

 

Next follow the instructions in step 2 from this Link: https://support.hp.com/in-en/product/hp-officejet-pro-7740-wide-format-all-in-one-printer-series/768... to clean the paper feed rollers

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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