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HP Recommended
HP EVY PHOTO 7130
Microsoft Windows 10 (64-bit)

I have a problem with photo printing, photo tray does not take HP photo paper.
When applying for a new "case", it is stated that the warranty has expired, device is only 6 months old, it was registered on 07/07/2020

3 REPLIES 3
HP Recommended

@Alfred17, Welcome to the HP Support Community!

 

I understand you have issues while printing photos from the printer and concerns with the printer warranty.

 

What type and size of photo papers are you using?

 

Kindly refer to this document to know how to load photo papers - Loading Paper, Cards, Envelopes

Which app are you using to print photos?

Use the HP Smart app and check if that helps. 

 

About the warranty, refer to - How to Submit a Dispute to Validate Your Warranty

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

HP Recommended

Hello,

I am using HP Advanced Photo Paper, the printer can not take te paper ! i heave tried everything via troubleshooting, nothing helps.

HP Recommended

@Alfred17

 

According to the printer specifications, this printer does not support HP Advanced Photo Paper. Kindly check the paper-handling section to check the supported papers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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