cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
Alfred17
New member
2 1 0 0
Message 1 of 4
110
Flag Post

Garanty

HP Recommended
HP EVY PHOTO 7130
Microsoft Windows 10 (64-bit)

I have a problem with photo printing, photo tray does not take HP photo paper.
When applying for a new "case", it is stated that the warranty has expired, device is only 6 months old, it was registered on 07/07/2020

3 REPLIES 3
Kumar0307
HP Support Agent
HP Support Agent
24,062 24,028 1,713 2,051
Message 2 of 4
Flag Post
HP Recommended

@Alfred17, Welcome to the HP Support Community!

 

I understand you have issues while printing photos from the printer and concerns with the printer warranty.

 

What type and size of photo papers are you using?

 

Kindly refer to this document to know how to load photo papers - Loading Paper, Cards, Envelopes

Which app are you using to print photos?

Use the HP Smart app and check if that helps. 

 

About the warranty, refer to - How to Submit a Dispute to Validate Your Warranty

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Alfred17
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Hello,

I am using HP Advanced Photo Paper, the printer can not take te paper ! i heave tried everything via troubleshooting, nothing helps.

Was this reply helpful? Yes No
Kumar0307
HP Support Agent
HP Support Agent
24,062 24,028 1,713 2,051
Message 4 of 4
Flag Post
HP Recommended

@Alfred17

 

According to the printer specifications, this printer does not support HP Advanced Photo Paper. Kindly check the paper-handling section to check the supported papers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation