Getting error 0x6100004a but ink cartridges won’t move over

[juls1_70]

Getting error 0x6100004a but when try to go through steps to reset after clearing all paper, the ink cartridges are not moving to remove them. Continue to get the paper error when shutting down and restarting.

[Raj_05]

Hi @juls1_70,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Error 0x6100004a on the HP OfficeJet Pro 6978 usually indicates a paper jam or an issue with the ink carriage. Since you've cleared the paper and the ink cartridges are not moving, it could be a mechanical issue or a problem with the paper feed system. Here’s what you can try to resolve the issue.

Power Cycle:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds.
• Plug the printer back in and turn it on.

Check for Obstructions:

• Open all accessible doors (paper tray, ink cartridge access door) and look for any paper fragments or obstructions.
• Make sure the paper trays are properly seated and aligned.

Manually Move the Carriage:

• With the printer turned off and unplugged, gently try to move the ink carriage by hand to see if it can be repositioned.
• Be cautious not to force it, as this might cause further damage.

Reset the Printer:

• Some HP printers have a reset function that can be activated by holding down specific buttons. 

Inspect the Carriage Assembly:

• Check for any obstructions or issues with the carriage assembly. 

Check the Paper Path:

• Ensure there are no small pieces of paper or debris in the paper path or inside the printer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support