Glossy Paper not feeding solution

[Jondee]

Regarding an old post 'Smart Tank 555 won't feed glossy paper' by MrLister. I also had issues with using Photo Glossy Paper not feeding into the printer. I found that if I placed a couple of sheets of standard inkjet paper under the Glossy paper then the rollers would feed a sheet of standard paper a sheet of glossy paper at the same time and print onto the glossy paper with no problems.

[Betty0610]

@Jondee

Welcome to the HP Support Community.

Is the glossy paper by HP? What is the size of this paper?

Try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

Let me know if this helps.

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Thanks!

Have a great day!

[Jondee]

Hi Betty,

I'm using Double-Sided glossy A4 paper by 'Uinkit' to print CD sleeves. The paper's quite thin so probably makes it harder for the printer rollers to feed the paper.

Thanks

John Duffy

[Betty0610]

Yep. Or you could use HP's.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!