cancel
Showing results for 
Search instead for 
Did you mean: 
Douglas36
New member
1 0 0 0
Message 1 of 1
59
Flag Post

Great prints, questionable paper handling

HP Recommended
Microsoft Windows 10 (64-bit)

I love the print quality; it's gorgeous. The 4x6" print size has a tray of its own and very handy. Only one problem, it's the paper feed. Most times when I want to print standard size, 8.5x11", I get the error that I'm out of paper, when I'm not. I have to pull the paper out, shove it back in, then hit the okay button. Most times this works; at other times it takes 2-3 times before it will print. I called customer service and they had me turn the printer off and unplug it (then replug it in and start up again). This helped for 1 or 2 times, then back to the problem again. So far, I'm managing with my fiddling, but I anticipate I will have to send the printer back to them for work. Really disappointing, especially since I love everything else about this printer.

 

 

My Indigo Card

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation