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‎03-22-2022 09:37 AM - last edited on ‎03-24-2022 10:13 AM by Retired

HP Recommended
Product: HP Officejet Pro 8610 e-All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

HAVE AN 8610 PRINTER, ERROR MESSAGE SAYS NO PAPER BUT PAPER TRAY IS FULL

Category:
1 person had the same question
1 REPLY 1

‎03-29-2022 10:30 AM

HP Recommended

@SDL6

 

Welcome to the HP Support Community.

 

I'd love to help.

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Also, try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day


I am an HP Employee

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