Create an account on the HP Community to personalize your profile and ask a question
04-26-2022 02:31 AM - last edited on 04-26-2022 07:36 AM by Ric_ob
I have an HP ENVY 5000 series (5032) that keeps telling me there is a paper jam - so far I have;
1. Switched it off and on again
2. Uninstalled and re-installed it on my Laptop running Windows 11
3. Taken it apart and back together again
4. Talked to it nicely
5. Done a Basil Fawlty on it
And it still says paper jam. HELP!!!
04-26-2022 07:44 AM
Basil sometimes had the right idea. Smiling.
Known solutions are here, presented in the order to be completed:
note:Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The following steps apply to both real and false paper jams.
Note Step 5 - if you have not already included this step, do try it.
Not sure about the Envy 5000 - my OfficeJet Pro 9025 really likes to be clean and might throw a "jam" error if it thinks it is neglected in the slightest. Opening the printer and cleaning the rollers usually puts things right. Yes, once in a while, I've had to use the "Reset", too.
You could try different paper - yes, paper can cause the printer to throw an error. Too Dry, Too Damp, curled, whatnot...
Make sure the paper size / type the printer thinks it needs for the current job is the paper loaded.
Tray and Paper Management
HP Printer Support Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
Thank you for participating in the HP Community.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Helpful = Yes to say Thank You
Question / Concern Answered, Click "Accept as Solution"
Didn't find what you were looking for? Ask the community