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HP 2130 Deskjet won't pick up paper

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Deskjet HP 2130

My HP2130 won't pick up paper, it says the paper is jammed and there's nothing in there.

I've cleaned the rollers and done the HP utility internal clean. 

Please can you give me any other suggestions or ideas of where to take it for repair as I have two full ink cartridges so don't want to just buy another printer.

Thank you!

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HP Support Agent
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Hi @Mairéad,


If you have already performed the steps from the document An 'Out of Paper' error displays, printer does not pick paper and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.


If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it. 


Hope this helps!


And, Welcome to the HP Support Community. 


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