HP 3700 does not print correctly to 4x6s

[gesche]

My printer does not print 4x6s correctly. A4s are ok.

The prints are jammed to one side, a bit compressed and skewed.

There appear to be roller skid marks also.

I have tried printing with PS, LR and the printers app - all with the same results.

Any advice on the problem, and its solution would be appreciated. Thanks, g

[gesche]

[Dragon-Fur]

@gesche 

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Discussion follows - simply ignore anything already known / tried / discarded as "not relevant"...

Might be a printer issue - printer needs to be cleaned.

 No black ink, wrong colors, other print quality issues

Might be the smaller  paper - not supported, surface too slick (extra glossy), paper too damp / dry (yes, this can be a "thing"), paper curled...

Might be a difference in the paper type / weight between your A4 paper and your smaller photo paper or a selection issue.

Printer is tolerant of heavier photo paper:

Media Size (facet)	A4; Letter; Legal; B5
Media Sizes Custom (imperial)	3 x 5 to 8.5 x 14 in
Media Sizes Custom (metric)	76 x 127 to 216 x 356 mm
Media Types	Plain paper, Matte Brochure Papers, Glossy Brochure Papers, Photo papers, Envelopes, Other specialty inkjet papers
Media Weight Recommended (imperial)	20 lb
Media Weight Recommended (metric)	75 g/m²
Media Weights Supported, By Paper Path (Imperial)	Letter: 16 to 32 lb; HP envelopes: 20 to 24 lb; HP cards: up to 110 lb; HP 4 x 6 inch photo paper: up to 145 lb
Media Weights Supported, By Paper Path (metric)	A4: 60 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP cards: up to 200 g/m²; HP 10 x 15 cm photo paper: up to 300 g/m²

What else?

 Photo paper printing requires that the printer software be set for photo paper.

Full access to Printing Preferences / shortcuts requires that the current version of the Full Feature Software be installed and functional.

Printing applications use the printing software as a foundation to select / access printing features.

Method - Use the Easy Start Wrapper to Install the Full Feature / Full Driver Software

For printers that support the option,

Use the Easy Start wrapper to install and configure the printer software.

• Home Page - HP Easy Start 
• Open Category Software and Drivers 
• Topic: Software-Utility 
• Download-and-Save  the current version of the Easy Start wrapper to install your print software 
• If using USB:  Disconnect the USB cable between the printer and computer before installing the software.

• Right-Click on the downloaded package and "Run as Administrator" to start the installation

• Select to install the “Full Driver” / “Full Feature Software”
• If using USB:  Connect the cable when instructed to do so (near the end of the installation process).
• After the software is installed, Restart the computer and log in.

Notes >> Easy Start... The Journey

1. About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the basic driver or other application).

1. You can skip / ignore suggestion(s) that you add the HP Account – you’ll need the account at some point, for now, you can skip this suggestion (as many times as it insists it’s a good idea) during the full driver software installation.

1. If you see it, you can skip / ignore suggestion(s) regarding Instant Ink subscription.  Instant Ink subscription is NOT mandatory.

1. Full driver provides print and scan functions supported by your printer.

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Optional

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTES: 

• Windows: www.hp.com/go/hpsmartwin-help
• OS Minimum:  Windows 10 version 17134.0 (1803) or higher, Windows 8.1
• Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues
• HP Smart requires that you be signed into the application with your HP Account credentials.

Example - HP Smart for Windows - Simple Photo Print

Reminder:  Some features (for example, Borderless) are Printer model dependent

HP_Smart_W10_Borderless_Print_4x6_3

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP DeskJet Ink Advantage 3776 All-in-One Printer 

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