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aks133
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Message 1 of 4
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HP 3830 paper not moving to the cartridge

HP Recommended
HP officejet 3830
Microsoft Windows 10 (64-bit)

Hi,

 

My HP officejet 3830 is having an issue with paper getting stuck.

So, i checked the roller below the document tray and looks working ok as it pulls down the paper fine. However, by the time the paper reaches the cartridge, its stuck and not moving forward. I checked underneath the printer to see if its jammed, opened the cleanout tray  underneath to see where the paper is and  it shows that the paper is not jammed and infact gone till the roller at the cartridge. Check the pics.

Cartridge is moving fine and is not stuck anywhere. Both rollers looks not dirty. I could see the roller below the cartridge rotating, but would not pull the paper.

And screen shows there is a paper jam, however i could easily pull the paper up & out from the document feeder tray itself smoothly.

Tried many times and it does not print. Any help is appreciated.

Thanks

Aks

 

Cartridge is not stuckCartridge is not stuckcleanout tray - Paper has moved past thiscleanout tray - Paper has moved past this

 

 

 

 

3 REPLIES 3
sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 4
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@aks133

 

Welcome to the HP support community.

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the printer.

  2. Unplug the power cord from the power source.

  3. Wait 60 seconds.

  4. Reconnect the power cord to a wall outlet and to the printer.

Update the printer firmware

Here are the steps:- Click here

 

Refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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aks133
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Message 3 of 4
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Hi, thanks. But it still has the same issue. I have decided to buy a new one.

 

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sandytechy20
HP Support Agent
HP Support Agent
25,925 25,804 1,425 1,496
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@aks133

 

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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