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02-14-2021 08:34 AM
I would like to hear something helpful to fix my paper not loading problem.
I start the printing job in Excel or Word, printer starts its sequence to take the paper making some mechanical noises but can't take any paper at all and throwing 'out of paper' message on its screen which is not true. It's relatively new printer, printing only a sheet 8 or 10 times a month.
What I've done to fix it:
- Shut down, unplug the power cord and wait more than a minute.
- Checked the firmware and found it is the latest
Can anyone help me please?
02-14-2021 09:52 AM
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Some of the basics...
The printer handles the paper types / weights listed in the Specs.
The business card paper must not exceed the weight supported by the printer for "Card" or "Brochure" paper.
Card paper is typically supported between 163 gsm and 200 gsm.
Brochure paper is typically 180 gsm.
"Business card" paper / sheets that fall within that general range might work.
If you have not done so, download-save-install the Full Feature Software / Full Driver for the printer
Full Driver / Full Feature Software does not require a sign-in to use the software.
Download / save / run
- Download-and-Save the printer software (Full Feature Software / HP Smart / Easy Start)
- Right-Click on the downloaded package and "Run as Administrator" to start the installation
- Reminder: If using Easy Start, select the Full Driver
About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the basic driver).
If using USB: Connect the cable when instructed to do so (near the last part of the driver installation)
After the software is installed, Restart the computer and log in.
Full driver provides print and scan functions (even if HP Smart proves to be stubborn).
Optional - HP Smart Windows and Mobile Does require sign-in using your HP Account credentials
HP Smart for Windows
HP Smart is an application available in the Microsoft Store
Learn how to use HP Smart on your Windows 10 computer.
Open the Software and Drivers Support Website for your printer > Check the Box Get the App
- Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues
Latest versions of HP Smart require that you be signed into the application with your HP Account credentials.
Preferences / Paper Selection
Load the Paper according to the instructions in your User Guide
Starting on Page 7
In the printer preferences, select the appropriate paper size and paper type.
For example, select Brochure matte (if available).
Check / Adjust / Retain the Paper at the Printer Display Panel
Open Printer Tray,
If you have not yet done so, add desired paper type
Wait a couple of seconds…
IF applicable for your printer:
Look for a message on the Printer Control / Display Panel,
Click Modify (wording varies), set the paper size and type, Click OK
Note: Printer Display panel option is not applicable to printers that lack a printer display panel and might not be available on all printer models that do include a printer display panel.
Note 2 – Printer Display Panel > Adjusting the paper size:
If the size of your Paper Size is not in the Drop-down menu,
If the “custom” paper size is available in the list:
Select Custom (likely the last selection in the list)
And / Or
Embedded Web Server (EWS)
Note: This option is not applicable to printers connected via a USB printer cable (no network connection).
If the printer is on the network,
If the EWS feature is supported on your printer,
Use the Embedded Web Server (EWS) to view / configure your printer.
NOTE: Laser printer options in EWS are very different from those offered in InkJet Printers.
Open your favorite browser > type / enter Printer IP address into URL / Address bar
Tab Settings > Preferences > Tray and Paper Management
If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)
Click Apply to save changes
NOTE: If the size of the Paper Size is not in the Drop-down menu, Select Custom (likely the last selection in the list)
NOTE 2: EWS is also available in HP Smart Windows and HP Smart Mobile > Settings > Advanced
Set the Preferences – Windows
NOTE: This section is not applicable to Mobile Printing.
Printing Preferences are available directly from the driver and / or might be called "Printer Properties" / "Shortcuts" (or similar) from within printing software / applications.
- Generally, ignore this section when not relevant – for example, when using Word > Mailings > Envelopes.
- In the case of PDF / Image printing, Pre-set the Preferences (below) or set the Properties during the job setup.
Preferences / Envelopes
Regardless of what kind of printing you will do (later), make sure the Printing Preferences shortcut is set to "Everyday Printing" or something equally benign. For example, don't leave the shortcut set to Booklet printing choices or other custom setups that are completely contrary to printing your job type. The least "best" shortcut choice is "Factory Defaults" - try to avoid that shortcut if you can do so.
Check / enable the printer as the “Default Printer”
Settings > Devices > Printers and scanners
UNCHECK (clear box) Let Windows manage my default printer
Select (Left-Click) your printer from the list of printers > Manage > Set as Default
- Select and adjust settings in each category for the Media (kind of paper), source (tray), and paper size.
Settings > Devices > Printers and scanners
Left-Click on (your) Printer > Manage > Printing Preferences
Tab Printing Shortcuts > Click / Highlight your preferred shortcut > Click Apply > Click OK to exit
NOTE - Make changes to a Shortcut
- Select a shortcut and adjust the settings for paper, source (tray), other settings / Tabs
- Scan Menu for HP Scan >> If there is a More > section, check / adjust settings in the sub-sections > Click OK to save sub-menu changes
- If supported, save the edited shortcut or use “Save As” or “Create Custom Shortcut” to save as a new / different file name
- Click OK to save the setup
If printing from Word fails to produce the results,
Assuming the failure is simply due to settings and NOT due to the paper not being supported,
Consider / Try
Export the Word document to PDF
Open the PDF file in Adobe Reader DC
Set up for printing labels.
Adobe Reader DC – Install Whether You Use It or Not
If you have not done so,
HINT: Watch out for and UNCHECK unwanted extra software
NOTE: Adobe Reader DC software can be installed even if you do not normally open / view / print PDF files directly from the Adobe Reader DC software.
General Example - Adobe Reader DC - PDF - Avery 8873
Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
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