HP 6455E printer jams when trying to print envelopes

[JF567]

Printer jams when trying to print envelopes of any size. Worked fine until December.

[Dragon-Fur · Accepted solution]

@JF567 

Welcome to the HP Community.

The Troubleshooting document for the E4 Paper Jam error is fairly limited in scope.

Worth a look...

HP DeskJet, ENVY 6000, 6400 printers - E4 (Paper jam) error 

What else?

If the issue is related to "just envelopes", the source of the problem might be:

• Printer needs to be alerted to the paper size / type in the tray - Tray and Paper Management
• The Printing Preferences > Shortcut is set to one or more options that is not compatible with an Envelope
• Envelopes are not compatible in some way - for example:  Size, Type, thickness, too damp, too dry, orientation, flap is catching...   Reference:   User Guide Pages 19-20, 51

Example - Retain / Modify (Edit) / Check Paper Size & Type - Tray and Paper Management

Retain_Printing_Preferences_10

Set the Preferences – Windows

NOTES

• This section is not applicable to Mobile Printing.
• Access to the complete Printer Preferences requires having installed the Full Driver printer software.
• The printer should be selected as the default and current printing device.
• Printing Preferences are available directly from the driver. 
• Printing Envelopes?  See NOTE

Control Panel > icon view > Devices and Printers

Right-Click on your printer > Printing Preferences

• When called from within printing software / applications, Printing Preferences might be called "Printer Properties" / "Shortcuts" / “More Settings” / “Properties” / "Printer Setup" or similar.

• No Size?  If the size of the Paper Size is not included in the Drop-down list, consider / try:  Create a Custom Paper Size Form.  Reference:  HP Printers - Creating Custom Paper Sizes

NOTE >> Word > Mailings > Envelopes  :: Preferences and Envelopes 

Select / leave Printing Preferences Shortcut to "Everyday Printing" or something equally benign. 

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Preparation > Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

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FYI  only -

Example - Word > Mailings > Envelopes - #10

Rabbits_and_Chickens_Test_Envelope_10_12

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 6455e All-in-One Printer 

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Question / Concern Answered, Click "Accept as Solution"

[JF567]

The problem was mismatched paper size. Solved by creating a new specialized envelope size that the printer would accept.

[Dragon-Fur]

@JF567 

Excellent.

Glad it is fixed.

For those reading:

The printer supports a limited number of standard sizes.

In addition, the printer supports Custom Paper Size forms.

References

•  Product Specifications for the HP ENVY Pro 6455 All-in-One Printer (5SE45A)

• HP Printers - Creating Custom Paper Sizes

Example - Custom Paper Size Form 

Custom_Paper_Size_Form_Examples_2

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thanks!

Question / Concern Answered, Click "Accept as Solution"