Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open
Resolve Windows 10 or update issues on HP computer or printer– Click Here
Error message is paperjam but there is no paper jam.
The ink cartridge, doesn't move.
How do I fix this issue?
@dkim430, Welcome to the HP Support Community!
I understand you are not able to print due to this error. Kindly perform the steps mentioned in these documents - Paper Jam Error and 'Carriage Jam' or 'E3' Error Displays
If the issue persists, please reach out to HP Support in your region regarding the service options for your printer.
If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.
Keep me posted for any other assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day!
KUMAR0307 I am an HP Employee
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