HP 6950 carriage jam messages

[Dick_Pieper-1]

After all instructions have been carried out to clear carriage jam messages my printer still won't print!

HELP!

[Irfan_06]

Hi @Dick_Pieper-1,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing a carriage jam issue with your Printer.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) Refer to the steps on this link to troubleshoot further to release the carriage jam.

Refer to this video link for more information related to Officejet printer carriage jam error.

D) If the issue still persists, refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Dick_Pieper-1]

Sorry Irwin,

nothing seems to help. I am afraid it is a mechanical defunct, because there is a harsh snap like sound every time the printer seems to load paper. It sounds as if the thing is damaged somehow, no idea how that happened.

Meanwhile I became so sick and tired of trying everything out and nothing ever worked, that I decided to buy a new printer. The old one simply wasn’t worth the trouble anymore.

[Irfan_06]

Hi @Dick_Pieper-1,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support