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HP 7500A Wide Format - Carriage error, but printing cartridge stuck

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HP7500A Wide Format
Microsoft Windows 10 (64-bit)

I have a 7500A wide format and I went to print and got a carriage error. I removed all the areas where paper could have been and there is nothing stuck. My printer cartridge is stuck and I can't figure out how to unjam it. Any suggestions?

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@a2084824, Welcome to HP Support Community!


If you have already performed the steps from the document 'Carriage Jam' or 'E3' Error Displays and the issue persists, it could be a hardware failure.


Please reach out to the HP Support in your region regarding the service options for your printer.


Hope this helps!


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

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