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01-12-2021 09:59 AM
Product: HP 7730 Printer
Operating System: Microsoft Windows 10 (64-bit)
Hi All, hope someone can help, my Printer HP 7730 All In One printer keeps jamming the A3 paper yet the A4 prints no problem. Have tried all the 'remedies' suggested by HP - removing the jammed paper, checking front and back of the printer, cleaned the rollers removed all 'dust' yet it still jams, seems to feed into the printer OK then gets jammed on the RHS as I look into the printer, even though there is nothing there, cleaned and realigned the printer head, my printer is only just 2 yr old, bought it to print A3 Family Tree Ancestry!
Grateful for any helpful assistance
5 REPLIES 5
01-16-2021 06:09 AM
@philmaskell, Welcome to the HP Support Community!
I understand the printer jams the A3 papers. Let us try these steps:
Which tray are you using?
Make sure the paper is properly loaded. Refer to - Loading Paper, Cards, Envelopes
Update the printer firmware
Click here to download and install the latest printer firmware from your PC.
Click here to know different methods of updating printer firmware.
Hope this helps! Keep me posted.
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Have a great day!
I am an HP Employee
01-26-2021 04:32 AM
Kindly watch this video to check how to load the A3 paper in tray 2 and print.
Note: This video is from a 3rd party channel on YouTube.
If the issue persists, please reach out to the HP Technical Support team in your region for further assistance as one on one interaction is required.
You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.
Keep me posted for any other assistance.
I am an HP Employee
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