cancel
Showing results for 
Search instead for 
Did you mean: 
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
philmaskell
New member
3 2 0 0
Message 1 of 6
207
Flag Post

HP 7730 A3 PAPER IS JAMMING BUT NOT THE A4

HP Recommended
HP 7730 Printer
Microsoft Windows 10 (64-bit)

Hi All, hope someone can help, my Printer HP 7730 All In One printer keeps jamming the A3 paper yet the A4 prints no problem.  Have tried all the 'remedies' suggested by HP - removing the jammed paper, checking front and back of the printer, cleaned the rollers removed all 'dust' yet it still jams, seems to feed into the printer OK then gets jammed on the RHS as I look into the printer, even though there is nothing there, cleaned and realigned the printer head, my printer is only just 2 yr old, bought it to print A3 Family Tree Ancestry!

Grateful for any helpful assistance

Thanks

Phil

5 REPLIES 5
Kumar0307
HP Support Agent
HP Support Agent
22,899 22,867 1,651 1,962
Message 2 of 6
Flag Post
HP Recommended

@philmaskell, Welcome to the HP Support Community!

 

I understand the printer jams the A3 papers. Let us try these steps:

 

Which tray are you using?

Make sure the paper is properly loaded. Refer to - Loading Paper, Cards, Envelopes

 

Update the printer firmware

Click here to download and install the latest printer firmware from your PC.

Click here to know different methods of updating printer firmware.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
philmaskell
Author
New member
3 2 0 0
Message 3 of 6
Flag Post
HP Recommended

Hi, Sorry for late reply have been in hospital.

Have uninstalled the printer and all software and drivers, re-installed, tried the A3 paper in both trays still jams - getting fed up as it has just gone past the warranty stage!!

Was this reply helpful? Yes No
Kumar0307
HP Support Agent
HP Support Agent
22,899 22,867 1,651 1,962
Message 4 of 6
Flag Post
HP Recommended

@philmaskell

 

Kindly watch this video to check how to load the A3 paper in tray 2 and print.

Note: This video is from a 3rd party channel on YouTube.

 

If the issue persists, please reach out to the HP Technical Support team in your region for further assistance as one on one interaction is required. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
philmaskell
Author
New member
3 2 0 0
Message 5 of 6
Flag Post
HP Recommended

Have reached out for Technical assistance: 

Case successfully submitted! Case ID: [Personal Information Removed]

 

Thanks for your help and assistance so 

Was this reply helpful? Yes No
Kumar0307
HP Support Agent
HP Support Agent
22,899 22,867 1,651 1,962
Message 6 of 6
Flag Post
HP Recommended

@philmaskell

 

You are welcome. Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation