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110340
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HP 7800 series: ADF

HP Recommended
Example: PHP 7800 All in one
Microsoft Windows 10 (32-bit)

When I scan, the ADF does not take in the document, but it does work when I print. It was working until I had to restore the printer network settings and reinstall the printer.

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Dragon-Fur
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HP Recommended

@110340 

 

Some of the places to check to make sure the Source is set...

 

Using Webscan?

If Webscan is set to use the flatbed, set it to use the ADF.

 

Webscan – located in the Embedded Web Server (EWS) – No additional software

NOTE:  Webscan feature  is not available on Laser printers

If the printer is on the network,

If the EWS feature is available on your printer,

  • Open your favorite browser > type / enter Printer IP address into URL / Address bar
  • Tab Settings > Security > Administrator Settings > make sure Webscan is checked / enabled
  • Click Apply to save any changes

Next

  • Tab Scan > Webscan 
  • Set up Webscan the way you want it - for example, set the Source to ADF - Scan a test document using Webscan

 

 

Examples  - Webscan - Enable and Settings

EWS_9025_Webscan_Settings_Security_Administrator_2EWS_9025_Webscan_Settings_Security_Administrator_2EWS_9025_Webscan_1EWS_9025_Webscan_1

 

 

Example - HP Smart - Windows - Scan Document

HP_Smart_W10_Start_Screen_3HP_Smart_W10_Start_Screen_3HP_Smart_W10_Scan_Document_Screen_1HP_Smart_W10_Scan_Document_Screen_1

 

Example - HP Scan

9025_HP_Scan_Menu_PDF_39025_HP_Scan_Menu_PDF_3

 

 

References / Resources

 

HP Smart for Windows

 

HP Smart is an application available in the Microsoft Store

 

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTES: 

  • Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues
  • Latest versions of HP Smart require that you be signed into the application

 =======================================================================

Full Feature Software - includes HP Scan

HP ENVY Photo 7800 All-in-One Print and Scan Driver and Accessories 

After software is installed, Restart the computer and log in.

 

Example - HP Printer Assistant Software and (blue) HP Scan shortcut icon on the Desktop

 Printer_Assistant_Shortcut_Icon_on_DesktopPrinter_Assistant_Shortcut_Icon_on_Desktop

 

=======================================================================

Adobe Reader DC – Needed Whether You Use It or Not

If you have not done so,

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

HINT:  Watch out for and UNCHECK unwanted extra software

 

NOTE:  Adobe Reader DC software should be installed even if you do not normally open / view / print PDF files directly from the Adobe Reader DC software.

 

===========================================================================

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY Photo 7800 All-in-One Printer series 

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

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