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HP Recommended

Brand New 7955, reports paper jam.

1 REPLY 1
HP Recommended

Hi @Mundy10,

 

Welcome to the HP Support Community.

 

I understand that you are facing issues with a paper jam. I'd like to help!

 

Try the following and see how it goes. 

 

Step 1: Clear a jam from the outside of the printer

Clear a paper jam from an external input tray, output tray, or automatic document feeder (ADF).

Remove jammed paper from the following areas.

Input and output paper trays

Look inside areas where the paper enters and exits the printer, and then remove any jammed paper.

Example of clearing a jam from the paper trays

ADF

Open the ADF cover, and then remove any jammed paper.

Example of clearing a jam from the ADF

Try to print. If the issue persists, continue to the next step.

Step 2: Clear a jam from the inside of the printer

Paper jams can occur inside the printer. Use a flashlight to check each area for torn paper or other debris.

Turn off the printer.

Disconnect the power cord and any other cable.

  WARNING:

You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.

Remove jammed paper from the following areas.

Ink or toner cartridge access area

Open the access door, move the carriage if necessary, and then remove any jammed paper. On some Laserjet printers, you might need to remove the toner cartridge and/or imaging drum to access the paper jam.

Examples of clearing a jam in the ink cartridge access area

Under the paper path cover

If your printer has a paper path cover behind the carriage, remove the cover, and then remove any jammed paper.

Example of removing the paper path cover and clearing a jam

Input tray

Pull out the input tray, and then remove any jammed paper.

Example of removing a jam from the input tray area

Bottom cleanout door

If your printer has a bottom cleanout door, carefully lift the printer and look under it, and then remove any jammed paper from the bottom cleanout.

Example of clearing jam from the bottom cleanout door

Rear access door

Remove the paper path cover if necessary.

Example of removing the paper path cover and clearing a rear door jam

Replace any parts that were removed, and close any open doors.

Reconnect the power cord and other cables that were disconnected.

Turn on the printer.

If the paper jam error persists, go to HP Customer Support and search for your HP printer name and paper jam for more detailed information.

 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

Elohi_NR
I am an HP Employee
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.