HP 8025E setup and paper

[dresdenron]

I have been using HP printers for a few decades. I just setup a new 8025E for the first time. This was the worst setup that I have ever been through ( HP+ was part of the issue). How do you tell when the paper is low or out. On the 6830s and 6110 models you could see the paper in the tray below the output paper tray. It looks like on this model the output tray is covering the input paper tray completely, so you have to remove it to see if you already have paper in it.    What am doing wrong?

Ron

[Treeko]

Hi @dresdenron 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing printer issue.

Kindly refer to the steps below and let me know if that fixes the issue.

Please perform the below steps and let me know

1) Turn off the Router, Printer, and the computer/ mobile devices. 

2) Wait for 60 seconds. 

3) Turn on the Router first and wait for all the lights to stabilize. 

4) Take out the cartridges. 

5) Unplug the power cord from the printer & wall. 

6) Wait for 30 seconds. 

7) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 

😎 Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back > Insert the cartridges

9) Turn on the computer/ mobile devices.

and also uninstall the HP smart app and reinstall it

Update the firmware: 

Request you to update printer firmware. Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[dresdenron]

Did you read the question. How does any of this affect the physical position of the paper feeding tray and the paper output tray. The paper put tray has to be moved much more than on previous models and being plastic I would assume it will break more easily than the previous models.  

The LCD screen is much smaller as well as the icons on it to make operation more difficult.

I bought the HP+ package to get the extra 1 year warranty but when activating online I was told that I can never cancel that part or the printer will stop working.  If the store had told me that I wouldn't have purchased it.  So if it lasts beyond the warranty I am forced to continue the plan for the company benefit.

Ron

[Treeko]

Hi @dresdenron 

I am sorry for the trouble.

I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

I hope this helps.

Take care and have a good day.

Treeko

HP Support