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    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
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HP Recommended
HP Officejet Pro 8600 e-All-in-One Printer - N911a
Microsoft Windows 11

Hi!  Help if possible because I cannot figure this out.  My printer initially says to avoid damage, use the in button to shut down.  Do not use power strip or wall switch to shut down.  Once I press ok, it tells me about a paper jam and proceeds to tell me to remove the back panel, ect.  I have done all this.  Any ideas of what the issue is?

 

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