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05-29-2022 07:39 AM
@legrhu, Welcome to the HP Support Community! I’m here to help.
This seems like a hardware issue with the printer. The part is not replaceable or available.
- I've sent you a private message with further instructions to resolve this issue.
- In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Hope this helps! Let me know how it goes.
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