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HP Recommended
OfficeJet Pro 8710
Microsoft Windows 10 (64-bit)

Trying to print on 3x4.5 cards. Had to print one at a time as most were unuasable. Many prints are started on the edge. I had to open the paper drawer each time and even then many were bad. I had the printer set to thick paper. I don't know the paper weight but it is thinner than some 100 lb I tried. That paper jammed even though the printer is supposed to handle 110 lb.


HP Recommended



Welcome to the HP Community.


Paper Handling - OfficeJet Pro 8710

Media Sizes Custom (imperial)Tray 1: Width = 3 in - 8.5 in / Height = 5 in - 14 in
Media Sizes Custom (metric)Tray 1: 76.2 x 127 to 215.9 x 355.6 mm
Media TypesPlain Paper, HP Photo Papers, HP Matte Brochure or Professional Paper, HP Matte Presentation Paper, HP Glossy Brochure or Professional Paper, Other Photo Inkjet Papers, Other Matte Inkjet Papers, Other Glossy Inkjet Papers, Inkjet Hagaki, Plain Paper, Thick, Plain Paper, Light/Recycled
Media Weight Recommended (imperial)16 to 28 lb (plain paper); 60 to 75 lb (photo); 20 to 24 lb (envelope); 90 to 110 lb (card)
Media Weight Recommended (metric)60 to 105 g/m² (plain); 220 to 280 g/m² (photo); 75 to 90 g/m² (envelope); 163 to 200 g/m² (card)



Definition:  The "card" paper refers to "Index card" paper.

Index paper is made to an ISO standard for this paper type.



100lb Cover paper (a different type manufactured paper) = 270 gsm.


What does that mean?

100lb Cover paper is a different paper from "Index" paper.  Cover paper is manufactured to different ISO standards.


The conversion from pounds to gsm is different when measuring Cover paper as compared to Index paper.


For example,

If your paper is actually 100lb Cover paper, the paper is much heavier than the supported 110lb Index paper.

If the paper is heavier than the printer supports, it might not print - or, if it does print, the paper might not feed correctly.




If you know the paper type you are using is within the gsm weight allowance for supported "card" paper,

If the paper is a supported size (or, in this case, a supported Custom Paper Size Form),

If the paper is white (or off white) and the print surface on the paper is smooth (as opposed to very rough),

then the printer is likely able to print on your paper.



Add the following to your checkpoints:


If not done, install the Full  Feature Software / Full Driver printer software



If not done, create a Custom Paper Size form for your paper



(Re) Load the paper into the printer tray according to the instructions in the printer user guide


Right away, check for a message on the printer display panel > Verify / Accept / Select paper size / type (Tray and Paper Management)



Set the Printing Preferences > Shortcut and paper size options


Note that if the paper is within the weight and type range,

Then select paper / media type "Index", "Card", "Thick", or "Brochure" (as close as you can find in the list).



The rest depends on the content type (document or photo / image) and which application or software you are using to view and submit the job to the printer.





More Information - Details / How-to / Examples


Printer Software


Basic Instructions - Install the Full Feature Software / Full Driver printer software


HP OfficeJet Pro 8710 All-in-One Print and Scan Driver and Accessories 


  • If using VPN, shut it off to install software
  • Download and Save the Full Feature Software installation package or the Easy Start wrapper
  • Open File Explorer
  • Navigate to the folder in which you saved the installation file  (likely Downloads)
  • Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.
  • Right-Click on the installation package and “Run as Administrator
  • If using Easy Start > When asked, opt for "Full Driver" (exact wording might vary).
  • After the software is installed, Restart the computer and log in


After the software is installed, shortcuts are added to the Desktop.

One shortcut is for the Printer Assistant (print / scan / tools)

One shortcut is for HP Scan (scan pdf / image files)





Custom Size Paper Form


HP Document:

HP Printers - Creating Custom Paper Sizes


Example - Custom Paper Size Form





Tray and Paper Management


Example - Retain / Modify / Check Paper Size & Type





Set the Preferences – Windows



  • This section is not applicable to Mobile Printing.
  • Access to the complete Printer Preferences requires having installed the Full Driver printer software.
  • Printing Preferences are available directly from the driver. 
  • Printing Envelopes?  See NOTE


Control Panel > icon view > Devices and Printers

Right-Click on your printer > Printing Preferences


  • When called from within printing software / applications, Printing Preferences might be called "Printer Properties" / "Shortcuts" / “More Settings” / “Properties” / "Printer Setup" or similar.


NOTE >> Word > Mailings > Envelopes  :: Preferences and Envelopes 

Select / leave Printing Preferences Shortcut to "Everyday Printing" or something equally benign. 


- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -


General Example - Printing Preferences - Shortcut "Everyday Printing"





Example - HP Smart - Windows - Simple Photo Print - A4 paper






HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 8710 All-in-One Printer series 


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Question / Concern Answered, Click "Accept as Solution"


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