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‎07-02-2021 05:53 PM

HP Recommended
Product: HP 8710
Operating System: Mac OS X 10.11 El Capitan

My 8710 won't print photo paper.  It jams every time.  I have all the settings set to glossy photo paper but it just won't pull the paper through

 

1 REPLY 1

‎07-05-2021 09:48 AM

HP Recommended

@MEK80

 

Welcome to the HP support community.

 

I understand that you are getting a paper jam error, follow these steps to fix the issue. 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the printer.

  2. Unplug the power cord from the power source.

  3. Wait 60 seconds.

  4. Reconnect the power cord to a wall outlet and to the printer.

Refer to this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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