-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- HP 9015 document feeder not working and making loud clicking...

Create an account on the HP Community to personalize your profile and ask a question
08-07-2024 12:24 PM
I had two pages get stuck in the feeder and in pulling it out I must have offset something. I can't find any diagrams to check if something is off now. The device recognizes their is paper in the document feeder but then makes loud clicking noises and doesn't feed the paper. There is no paper jammed in the printer. I disconnected and restarted the printer and the problem still exists. I feel like a gear is not sitting correctly but I have nothing to look at to verify what the correct position is.
08-09-2024 06:13 AM
Hi @CFCN,
Welcome to the HP Support Community.
I'd be happy to help you!
I understand that you are having issues with the paper feed.
Try this.
you must change this setting:
You may also refer to this document for further assistance.
Hope this helps! Keep me posted for further assistance
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
Nal_NR-Moderator
I am an HP Employee