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01-04-2022 03:38 AM
When I try to tell HP 9025 that I am using cardstock (Matte) in the main tray I get a conflict software issue.
However, it will allow for the upper for cardstock in the upper tray 2, however, cardstock doesn't grab the paper properly and cuts off the top. I am using the proper gsm cardstock specs. Heck, I even tried HP approved paper.
When I use cardstock in the main tray and the system thinks it is plain paper it works without issue.
Why is there this limitation? The top tray paper doesn't have a guide to hold the paper properly.
There was nothing on the box or instructions that indicated this limitation.
Is there something I am missing?
01-04-2022 08:24 AM
Welcome to the HP Community.
The printer mechanics are designed with two different tray configurations.
Tray 2 is designed to print on plain paper and other supported media (paper) types.
Tray 1 supports plain paper products.
Agreed - I no longer have the box in which the printer was delivered -- I do not recall that the "box information" included details on Tray management.
In addition to using the trays as designed / made:
In those instances where tray management cannot handle an "automatic" source selection, select the Source (Tray) in the application / software you are using to view and submit the job.
In the case of the 9025, for example, load Photo paper in Tray 2 and then select the Source as Tray 2 when the job is configured.
Example - HP Smart - Windows - Simple Photo Print - 4x6 - Border
Where to find "how-to" information / Examples of Tray Management
The limitation is mentioned in the User Guide on Page 23
To load plain paper in Tray 1
NOTE: Tray 1 supports only plain paper in A4, Letter, or Legal size.
Use the Embedded Web Server (EWS) to check the supported Paper Size and Type options - plus Tray setup
EWS – Browser – Tray and Paper Management
Open your favorite browser > type / enter Printer IP address into URL / Address bar
Tab Settings > Preferences > Tray and Paper Management
Model Dependent: Advanced section
Click Apply to save changes
OfficeJet Pro 9025 - Printer Display Panel - Change Paper size / type
Tap the printer display panel (wake up)
Slide row of icons to view choices >>> Select Paper Tray icon (two tiny stacked tray icons)
Select / Tap on a Tray (or, if only one Tray, open that entry)
When the information opens, tap on the > "right arrow"
Change the paper setting
Example - EWS > Preferences > Tray and Paper Management
Example - Retain / Modify (Edit) / Check Paper Size & Type - Tray and Paper Management
“Things that are your printer”
NOTE: Content depends on device type and Operating System
: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
When the website support page opens, Select (as available) aCategory > Topic > Subtopic
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