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HP Recommended
HP 9025
Microsoft Windows 10 (64-bit)

When I try to tell HP 9025 that I am using cardstock (Matte) in the main tray I get a conflict software issue.

However, it will allow for the upper for cardstock in the upper tray 2, however, cardstock doesn't grab the paper properly and cuts off the top.  I am using the proper gsm cardstock specs.  Heck, I even tried HP approved paper.


When I use cardstock in the main tray and the system thinks it is plain paper it works without issue. 


Why is there this limitation? The top tray paper doesn't have a guide to hold the paper properly.

There was nothing on the box or instructions that indicated this limitation.

Is there something I am missing?

HP Recommended



Welcome to the HP Community.


The answer:

The printer mechanics are designed with two different tray configurations.


Tray 2 is designed to print on plain paper and other supported media (paper) types.

Tray 1 supports plain paper products.



Agreed - I no longer have the box in which the printer was delivered -- I do not recall that the "box information" included details on Tray management.


In addition to using the trays as designed / made:

In those instances where tray management cannot handle an "automatic" source selection, select the Source  (Tray) in the application / software you are using to view and submit the job. 


In the case of the 9025, for example, load Photo paper in Tray 2 and then select the Source as Tray 2 when the job is configured.



Example - HP Smart - Windows - Simple Photo Print - 4x6 - Border




Where to find "how-to" information / Examples of Tray Management


The limitation is mentioned in the User Guide on Page 23

To load plain paper in Tray 1

NOTE: Tray 1 supports only plain paper in A4, Letter, or Legal size.


Use the Embedded Web Server (EWS)  to check the supported Paper Size and Type options - plus Tray setup


EWS – Browser – Tray and Paper Management

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

Model Dependent:  Advanced section

Click Apply to save changes


OfficeJet Pro 9025 - Printer Display Panel - Change Paper size / type

Tap the printer display panel (wake up)

Settings Wheel

Slide row of icons to view choices >>> Select Paper Tray icon (two tiny stacked tray icons)

Select / Tap on a Tray (or, if only one Tray, open that entry)

When the information opens, tap on the > "right arrow"

Change the paper setting


Example - EWS > Preferences > Tray and Paper Management



Example - Retain / Modify (Edit) / Check Paper Size & Type - Tray and Paper Management





HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9025 All-in-One Printer 


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