HP 9025 - conflict in choosing cardstock in main tray

[Wrayden]

When I try to tell HP 9025 that I am using cardstock (Matte) in the main tray I get a conflict software issue.

However, it will allow for the upper for cardstock in the upper tray 2, however, cardstock doesn't grab the paper properly and cuts off the top.  I am using the proper gsm cardstock specs.  Heck, I even tried HP approved paper.

When I use cardstock in the main tray and the system thinks it is plain paper it works without issue. 

Why is there this limitation? The top tray paper doesn't have a guide to hold the paper properly.

There was nothing on the box or instructions that indicated this limitation.

Is there something I am missing?

[Dragon-Fur]

@Wrayden 

Welcome to the HP Community.

The answer:

The printer mechanics are designed with two different tray configurations.

Tray 2 is designed to print on plain paper and other supported media (paper) types.

Tray 1 supports plain paper products.

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Agreed - I no longer have the box in which the printer was delivered -- I do not recall that the "box information" included details on Tray management.

In addition to using the trays as designed / made:

In those instances where tray management cannot handle an "automatic" source selection, select the Source  (Tray) in the application / software you are using to view and submit the job. 

In the case of the 9025, for example, load Photo paper in Tray 2 and then select the Source as Tray 2 when the job is configured.

Example - HP Smart - Windows - Simple Photo Print - 4x6 - Border

HP_Smart_W10_Border_Print_4x6_11

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Where to find "how-to" information / Examples of Tray Management

The limitation is mentioned in the User Guide on Page 23

To load plain paper in Tray 1

NOTE: Tray 1 supports only plain paper in A4, Letter, or Legal size.

Use the Embedded Web Server (EWS)  to check the supported Paper Size and Type options - plus Tray setup

EWS – Browser – Tray and Paper Management

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

Model Dependent:  Advanced section

Click Apply to save changes

OfficeJet Pro 9025 - Printer Display Panel - Change Paper size / type

Tap the printer display panel (wake up)

Settings Wheel

Slide row of icons to view choices >>> Select Paper Tray icon (two tiny stacked tray icons)

Select / Tap on a Tray (or, if only one Tray, open that entry)

When the information opens, tap on the > "right arrow"

Change the paper setting

Example - EWS > Preferences > Tray and Paper Management

EWS_9025_Preferences_Tray_and_Paper_Management_All_49020_EWS_Preferences_Tray-Paper_Management_Advanced_1

Example - Retain / Modify (Edit) / Check Paper Size & Type - Tray and Paper Management

Retain_Printing_Preferences_10

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9025 All-in-One Printer 

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