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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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    Check documents on compatibility, FAQs, upgrade information and available fixes.
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HP Recommended
HP Photosmart C4180 All-in-One Printer
macOS 10.12 Sierra

Hi there, My printer (HP C4180) suddenly stopped printing the first 15mm. It feeds paper fine but it misses top 15mm and print the rest. I’ve cleaned the rollers for the paper feed (followed HP youtube for C4280) but no improvement. I’ve tried different files / using different computers but strangely it still misses first 15mm! I don’t know where the problem comes from (I'm adding this question to 'paper jams and feed issue' but not entirely sure if that is the problem) - would you be able to help on this? Thanks!

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