• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎01-24-2022 06:36 AM - edited ‎01-26-2022 11:32 AM

HP Recommended
Product: HP Photosmart C4180 All-in-One Printer
Operating System: macOS 10.12 Sierra

Hi there, My printer (HP C4180) suddenly stopped printing the first 15mm. It feeds paper fine but it misses top 15mm and print the rest. I’ve cleaned the rollers for the paper feed (followed HP youtube for C4280) but no improvement. I’ve tried different files / using different computers but strangely it still misses first 15mm! I don’t know where the problem comes from (I'm adding this question to 'paper jams and feed issue' but not entirely sure if that is the problem) - would you be able to help on this? Thanks!

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.