HP CLJ PRO 200 M251 paper jam in back, see no paper

[dusterjp]

HP CLJ PRO 200 M251 shows jam in back, can not find any paper at all.  Have unplugged for 24 hours, shut down and restarted computer, still seeing same error message.

[Jay_G24]

Hi @dusterjp,

Welcome to the HP Support Community

I'd like to help!

I understand you are facing a paper jam error.

Try the below suggestions -

Clear jams in the paper input tray

  CAUTION:

Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects is not covered by the warranty.

When removing jammed paper, pull it straight out from the product. Pulling jammed paper out of the product at an angle can damage the product.

NOTE:

Depending on where the jam is located, some of the following steps might not be necessary.

Pull out the tray, and lift the jam access door above the tray.

Figure : Pull out the tray

1. 

With both hands, grasp the paper, and carefully pull it free from the product.

Figure : Remove jammed paper

1. 

Replace the tray.

Figure : Replace the tray

1. 

Press the OK button to continue printing.

Clear jams from the output bin

  CAUTION:

Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty.

With both hands, grasp the paper, and carefully pull it free from the product.

Figure : Gently remove the jammed paper

1. 

Clear jams from the rear door

Open the rear door.

  CAUTION:

The fuser is located above the rear door, and it is hot. Do not attempt to reach into the area above the rear door until the fuser is cool.

Figure : Open the rear door

1. 

With both hands, grasp the paper, and carefully pull it free from the product.

NOTE:

If the sheet tears, remove all fragments before continuing. Do not use sharp objects to remove fragments.

Figure : Gently remove the jammed paper

1. 

Close the rear door.

Figure : Close the rear door

1. 

Refer to -Clearing Paper Jams for HP LaserJet Pro 200 Color M251n and M251nw Printers

If the error persists,

• I've sent you a private message with further instructions to get this issue sorted.
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Hope this helps! Keep me posted. 

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[NC77]

On the color printer models with the pull out toner tray, rear jams are usually located in the fuser unit.  The paper will accordion fold.  Or the fuser exit sensor could be broken.  Either way, you will have to remove the covers and fuser unit.