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HP Recommended
HP Color LaserJet CP1215 Printer
Microsoft Windows 10 (64-bit)

Hi,

I just did a quick fix of the sticky solenoid by adding a v shape paper between the relay and solenoid. Unfortunately, after fixing, there is no 59.C0 error anymore but it is no longer print in color or black.  Even though I printed the demo page, there is only a blank paper.  Before the fix, it printed fine but sometimes showed the 59.C0 error.  All cartridges are HP OEM.  I don't know if I missed anything during the reinstallation of the component or not.  Please help and thanks in advance.   

2 REPLIES 2
HP Recommended

Hi @TrumXo,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Printer.

 

Kindly refer to the below steps to fix the issue.

59 error could be a bad motor or Developer motor rotation error.

 

 Remove all toner, power cycle the printer, and re-install one at a time, closing the access door each time before inserting anotherSee if one of the supplies seems to trigger the error.

 

Also, update the printer firmware by clicking on this link.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

HP Recommended

Hi Irwin6,

I followed your both steps, reinstall one by one each cartridge after powering it off and taking them all out, and upgraded the firmware version 20130923.  Unfortunately, the problem is still.  When I printed the Demo page, sometimes I got a blank paper, sometimes I got just Cyan color. 

TrumXo_0-1699243336916.png

 

All my cartridges are genuine ones.  Below is the printer display:

TrumXo_1-1699243435351.png

 

My printer error was 59.C0.  After fixing the sticky solenoid, the error is gone.  But, I can't print in black or color. 

I could not find the "Kudos/Thumb Up" icon to say Thanks.  I greatly appreciate your information and help!! 

 

TrumXo

 

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